About Us
Balancing cost and service to business travelers is a complicated task. No one understands this better than Carlson Wagonlit Travel. Because of our flexibility and willingness to apply our resources in a way that will assist you in obtaining your goals, individuals and corporations continually place their confidence in the quality and depth of our people, services, and programs. The result: a mutually rewarding travel management partnership.
HISTORY
Carlson Wagonlit Travel (CWT) began over 100 years ago as a small single agency known as Ask Mr. Foster. Today, having merged with Paris-based Wagonlit Travel, Carlson Wagonlit Travel represents one of the largest travel management companies in the world with over $20 billion in consolidated revenues. Carlson Wagonlit Travel also offers immense benefits from the resources of our sister companies such as Radisson Hotels, TGI Fridays, Country Kitchens, Hotel Sofitel, Motel 6, and Europcar, travel being the common denominator.
Our office is an associate of Carlson Wagonlit Travel located in Pittsburgh, Pennsylvania. We have been a resource for specialized corporate travel management for over 28 years. Together, this partnership between local and global synergies represents a complete travel management company where all of our resources are available and passed directly on to the Carlson Wagonlit Travel customer.
WHAT'S NEW?
Service Guarantee: We guarantee that the majority of your travelers responding to our satisfaction surveys will rate our service levels as "above average". If the majority of respondents rate our service as average or below average in any category, we reduce our fees until the results of the next survey are calculated. Click here to view a sample satisfaction survey.
Low Fare Guarantee: Carlson Wagonlit Travel guarantees we will deliver the lowest applicable airfare available at the time of ticketing (including web-fares), or we pay the difference between the lowest fare and the fare paid.
Simplified Pricing: Carlson Wagonlit reduces costs by charging a reasonable fee and only charging a fee for the purchase of an airline ticket. Your travel management fees will decrease significantly because we have bundled our pricing. There are no additional fees for the following services:
- Loading and maintaining all travel profiles
- Customized travel management reports
- 72-Hour Traveler Alert
- Complex International ticketing
- Credit card reconciliation
- Account management services
- Hotel-only reservations
- Car rental-only reservations
- Pre-trip and post trip travel policy exception reporting
- Customized corporate travel web page
- Customized online booking engine
- Educational seminars
- Purchase of special web-fares
- Selection of travel payment systems
- Membership to CWT Global Traveler Services
- No minimum service level
- Vendor negotiations (air, car, hotel)
- Online access to travel management reports
CWT 72-Hour Traveler Alert: The CWT 72-Hour Traveler Alert service notifies each traveler who holds a non-refundable ticket that they have 72-hours to make any changes to their existing travel plans. This will protect you from significant losses due to travelers who are not familiar the new airline regulations or who forgot about their non-refundable ticket purchase.
Internet Rate Desk: Because airlines sometimes offer lower fares online and corporate travelers do not have the time to browse the internet in search of the lowest fare, now a CWT travel professional will do it for you. Not only will we research internet specials, but also if we find a better deal CWT will purchase it for you.
For more information on Carlson Wagonlit Travel please contact our sales department at 800-466-7801 ext 120.